FAQ

Frequently Asked Questions

Warranties

If at all possible, our company policy is to try and match the OEM warranty period in the United States for the same part or piece of equipment. Be wary of companies offering warranties that seem too good to be true. “If is seems too good to be true, it probably is”. Reputable companies offer reasonable warranty periods with competitively priced products.  

New Banking Information

As of July 1, 2008, we have new information for domestic and international bank wires. We now use a bank with both an ABA Routing number PLUS a SWIFT Code which has simplified international bank wires. If you have older information on file, please contact us and we will email you the new information. Thank you.

Payment Options

Normal accepted payment methods accepted are as follows: Approved company check, Certified cashier’s check, Western Union, and Bank Wire transfer. We have found that most of our international customers prefer to use a Bank Wire Transfer or Western Union. Our banking institution has a SWIFT Code and wiring funds to us is a simple process for our overseas clients.We will also ship C.O.D. within the United States, and unless noted otherwise, Certified Funds will be required. We gladly accept Purchase Orders from established hospitals, universities, and approved clinics & offices in the United States. Once we have established satisfactory credit history with our domestic clients, we will accept Purchase Orders and payment can be made on a net 30 basis in most cases. **PLEASE NOTE**: If a client is unable to provide payment via the normal payment options listed above, as a convenience, we will accept MasterCard, VISA, American Express, and PayPal. Please note that a convenience charge may apply to these orders. Due to the rampant fraud in the credit card industry, we reserve the right to refuse credit cards issued by banks outside the USA. 

Required Ordering Information

The most basic information we require is the manufacturer, the model of the system, and the part number of the product you are looking for. Our personnel are trained to ask for more specific information when it is necessary to match revision levels for compatibility issues.  

Refurbished or Reconditioned
To many used ultrasound dealers, “refurbished” or “reconditioned” means simply painting the ultrasound console or just wiping it down. Another site erroneously purports that nobody in our industry refurbishes or reconditions equipment. We rigorously recondition or refurbish our equipment to the highest standards. While we paint and touch-up our systems as necessary, we pay critical attention to testing and re-testing the integrity of the components comprising the system. If a particular machine has a known “high failure” item, be assured that it is replaced with a new or reconditioned part. If an upgrade is available for a system that is known to enhance its’ performance or reliability, this is also done. This effort is to ensure that you have the best system possible, not only in appearance, but in functionality as well. Any part that is remotely questionable is repaired or replaced prior to shipment. Each probe and transducer that we sell goes through the same rigorous testing process.               

              

Please note: If we are selling a machine or transducer that has not been reconditioned due to age, lack of available cosmetic components, or any other reason, we will advise you from the very beginning of the exact condition of that particular product. For example, there are some ultrasound probes that simply can not be completely refurbished cosmetically. Please know that we do everything in our power to make these probes look as good as possible and will not offer them for sale if we are not certain you are fully aware of their exact condition. Again, you will be advised in advance if this is the case. We will never attempt to deceive you or use questionable sales techniques just to make a sale. Our goal is to provide you with the best possible buying experience and that begins with being forthright and honest in every aspect of what we do.                

                             

On our website you will see varied interspersed examples of the actual condition of the systems that we sell. In some cases, due to different warehouse locations, we use standard or generic photos. We are always glad to provide you with photos of exact piece of equipment you are purchasing. If you have had a less than satisfactory experience with another company when purchasing used, reconditioned, or refurbished equipment, rest assured you will not be dissappointed with our products or service. We have run an ethical, honest company for 20 years and pride ourselves in providing you with the finest ultrasound equipment in the secondary ultrasound marketplace.   
Government Ultrasound Sales

We are are CCR registered and often sell to US Government facilities. Our CAGE code is 38LB3. Our US Corporate Tax ID (FEIN) is 20-0895064. If you have not ordered from us in the past, it will be our pleasure to serve you. We sell probes, transducers, and replacement parts for most major OEMs. Please contact us with your needs!         

Can All Probes Be Repaired?

No. Although many ultrasound probes can be repaired, each needs to be evaluated individually. There are common problems with certain types of probes but we have found that only through a thorough evaluation can the exact nature of the problem be assessed. There are also situations where a probe has multiple “problems” that are only discovered once the initial problem is fixed. However, we do offer standard repair costs on many makes and models. Rest assured that we not advise you to send in a probe or transducer that we know can not be repaired just to manipulate a sale. While this seems to be a growing tactic in our industry, we are always upfront and honest with our customers. 

Shipping Ultrasound Parts

We ship via FedEx when products need to be expedited and will insure our products for your protection. We offer overnight shipping as well as 2-day economy service when requested. We also offer “ground services” within the United States for items that are not in a rush to be delivered or where the weight of the package makes express shipping cost prohibitive. We do not mark up our shipping costs or “pad” them. We bill for actual costs incurred. 

Shipping Ultrasound Systems

Within the United States we offer shipping by specialized electronics carriers that uses an air-ride padded van line mode of transport. We also use FedEx Freight Services if a rush delivery is required. For overseas shipments we ship using an established air freight forwarder and offer complete door to door service including packaging, crating, and delivery to your final destination.  

Restock Fees (when applicable)

1). If product was shipped, opened, and possibly used, there is a 30% restock fee.  
2). If product was shipped, but not opened, and returned in the exact same condition as it was sent, there is a 20% restock fee. 
3). If product is ordered by confirmed payment, but not shipped, there is a 10% restock/processing fee plus any associated banking  
   fees regarding receipt and return of payment.  

Portable Systems
After speaking with clients worldwide, it seems clear that there are varying definitions of what is considered to be a portable ultrasound system. To keep things simple and for purposes of clarification, we consider a portable system to be one that a single person can carry by hand from one location to another. This usually limits these systems to a maximum weight of approximately 60 pounds.              

              

Nearly all other systems are considered to be movable or roll-able by means of caster wheels built into the bottom of the console. The size and weight of these units can vary tremendously which, in the case of the largest systems, may affect the ability to roll them easily from one room to another. Some models are designated “desktop” systems designed to be placed on the office counter or table. These models can also be put on ultrasound carts to make them more easily movable.              

              

The reason we are posting this FAQ is because often we get requests for “portable” systems when actually a small “roll-about” system will work fine. Due to their popularity, the true “portable” systems can be much more costly when compared to a “rollable” unit of the same quality. If in doubt, please let us know and we will be happy to help you pick a unit best suited for your needs.
Additional Questions

Please contact us if you have any further questions at sales@prioritymedical.com or via phone: +1(615) 382-5353

You will ALWAYS speak with an owner,  
not a commissioned sales person.

Ask for a quote today!
Ultrasound Machine

Email Us

sales@prioritymedical.com

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(615) 826-0582

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1241 Mud Hollow Road, Hendersonville, TN 37075